Call us for more information on online photography courses

Policies

Mission Statement:


To provide individuals and groups with a creative and practical understanding of digital photography, the use of camera equipment, and image management of digital photographs. This is achieved through quality teaching and the delivery of e-learning courses, and by the use of Masterclass Workshops, lectures, Experience Days, guided learning times and handouts, with a student to tutor ratio of no more than 4:1 in the case of Masterclass Workshops.

Vision Statement:


DigitalMasterclass Ltd is committed to ensuring integrity, life-long learning, and fairness in all aspects of our courses and workshops, and seeks to provide:

Good quality and easy access to information on our services, through a website and promotional material
Clear details on any costs our clients will incur throughout the course
A good quality learning environment which is welcoming and promotes health and safety throughout the length of the course
Equality of Opportunity and to respect diversity
An effective response to any complaints and suggestions
Reasonable adjustments to learning resources and course content if our clients have declared a learning difficulty and/or disability
Respectful treatment in regard any personal information disclosed
Lecturers who support the individual needs of our clients and agree realistic and achievable learning targets
Lecturers who enable and encourage our clients to learn, resulting in them being able to reach their full potential
A programme that encourages our clients to apply new techniques and tips to their future photography.

Health & Safety Policy:


To provide adequate control of the health and safety risks arising from our courses and workshops, both on location and in the classroom, and in the use of equipment, through risk analysis. Key areas of risk include: slips, trips and falls both on location and in the classroom, transport to and from locations, electricity, and display screen equipment (VDUs)

to consult with our clients on matters affecting their health and safety
to provide and maintain safe plant and equipment
to provide information, instruction and supervision for our clients, both on location and in the classroom
to prevent accidents both on location and in the classroom
to maintain safe and healthy working conditions
to review and revise this policy as necessary at regular intervals.

Equal Opportunities:


Central to the ethos of ‘DigitalMasterclass’ is our commitment to equal opportunities for all. We are committed to establishing and maintaining an environment, which actively promotes equality of opportunity in all aspects of our courses and workshops.

Our clients are treated without prejudice regardless of background, race, nationality, marital status, gender, religion, culture, age, sexual orientation, disability or learning difficulty

We teach our clients in a stress free environment devoid of harassment, bullying and prejudice

Our clients are treated and recognised according to their individual merits without prejudice, in order to maximise their potential in learning.

Publicity and marketing, in words and images, reflect our commitment to equality of opportunity. All literature applies to all individuals so as to widen participation.

Our equality of opportunity policy is monitored regularly with a view to continuous improvement.

Liability Limitation


DigitalMasterclass aims to provide a safe, educational, and enjoyable experience in all of our workshops and Experience Days.

We assume no liability for any act, error, omission, injury, loss, delay, mishap, or damage to persons or property arising from any cause during the course of a DigitalMasterclass workshop or in transit thereto.

As there is always an element of risk in any outdoor workshop, participants must be physically fit and capable of participating in the said workshops, and are fully and completely aware of any associated risks created by field locations and weather.

By booking with DigitalMasterclass you acknowledge that you have read the above information concerning responsibility and release DigitalMasterclass from any liability. DigitalMasterclass will assume no liability for injury, illness, or loss of personal property or expenses thereof associated with their workshops and Experience Days.

Cancellation Policy


We reserve the right to change our itinerary should conditions necessitate, or to cancel any aspect of a Masterclass Workshop or Experience Day due to exceptional circumstances, and can accept no responsibility for losses or additional expenses due to delay or changes in the services to be provided. In the event that we deem it necessary to cancel a Masterclass Workshop or Experience Day we will provide a full refund which the participant acknowledges as full and final settlement, or an alterative date with a 10% discount as compensation.

In regards to our Masterclass Workshops and Experience Days we reserve the right to withhold a 25% administration/cancellation charge for cancellation by you. If you cancel within 4 weeks of the start date, or fail to attend, we reserve the right to retain 100% of the fees. We are however always happy to move your booking to a new date where there are mitigating circumstances.

In regards to e-learning courses, we reserve the right to withhold a 15% administration/cancellation charge for cancellation of a course by you prior to starting. Please note that the Foundation Suite is classed as one course. If you cancel courses purchased with multi-course discounts the course completed may be charged at the single rate.

Once your course has been activated it is deemed that you have started the e-learning course. As you have access to the learning materials, and no refunds can be made. Also once any OCN Accreditation is booked we are unable to offer any refunds. We are however always happy to put your course on hold, enabling you to restart at a time that suits you.

Complaints Proceedure


DigitalMasterclass is committed to delivering a quality service at all times. However we do accept that occasionally things can go wrong. If you are dissatisfied with any aspect of our service we would like to hear from you. Equally, if you are pleased with the services you have received, or have a suggestion on how we might improve our services, do let us know.

We take all complaints seriously and we will activly work to correct any situation your are unhappy with. Your first point of contact is your personal tutor and hopefully they will be able to sort out any missunderstanding.

Following your contact with your personal tutor, if you wish to make a formal complaint please put it in writing. In all cases we need to know the exact nature of your complaint. Please provide as much information as possible about the service provided, the individuals you have dealt with and why you felt the service we offered did not meet your expectations. Please send your complaint for the attention of Brian Beecroft and send it to:


DigitalMasterclass LTD
River Cottage
The Street
Hamstreet
Kent
TN26 2JH